Dispatch Executive


Nairobi | Full-Time | Banking / Financial Services

End date 16 Apr 2024

We are hiring for the role Dispatch Executive- Dispatcher for a reputed steel manufacturing industry based out at Kenya location.
Experience- Minimum 4- 5 Years.
Industry-Candidate must have steel industry experience.

  • Provide leadership and guidance to the dispatch team
  • Monitor and report dispatch department performance statistics.
  • Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements
  • Develop new programs as needed, such as shipment tracking solutions in coordination with accounting, analysis of system performance metrics, etc.
  • Evaluate systems vendors, equipment providers common carrier phone line providers, or other suppliers to assess potential impact on service level agreements
  • Ensure that all dispatchers receive adequate training.
  • Maintain optimum use of the department’s system equipment, including replacing or upgrading as appropriate
  • Establish, monitor, and implement procedures for evaluating performance of employees
  • Mediate problems and disputes between dispatch/route service personnel and customers as needed
  • Ensure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards.

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