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Customer Service Representative
Summit Recruitment And Search
Nairobi | Full Time | Consulting
End date 10 Sep 2024
Key Responsibilities
- Responsible for the coordination of various business management, timely feedback of equipment and facilities.
- Handling customer complaints and negotiating the handling of emergencies.
- Responsible for reviewing old and new customers and issuing old and new incentives.
- Responsible for the docking work with the Marketing Department in the affairs of white label serviced apartments.
- Responsible for commission accounting and the approval process.
- Responsible for old customer membership management, old customer maintenance and old customer return visit.
- Sorting out customer information, preparing and implementing the delivery process and procedures.
- Investigating customer satisfaction with sales and customer service.
Qualifications
- Must have a relevant Bachelor’s degree.
- Must have 3-5 years of experience in Customer Service.
- Must have excellent communication skills.
- A positive attitude and strong interpersonal skills.
- Ability to prioritize work and manage time effectively.
- Excellent organizational skills.
- High level of organization, multitasking, and timeliness.
- Experience working in a busy and fast-paced environment.
- A background in real estate will be an added advantage.