Roles & Responsibility:

Resolving Customer Challenges and complaints
Adopting best practises to ensure timely, trackable, and well organised information for decision making
Working with internal and operations teams to build processes that drive value generation and differentiation to customer
Timely order placement into the system
Timely, collaborative communication with the relevant Teams
Proactive sharing of information with the customer
Develop and execute fulfilment plans with the customers
Drive cross function collaboration within company
Work closely with all internal teams to ensure a Customer First focus and experience to promote customer growth
Be proactive to align internal teams to forward planning and fulfilment
Provide direct support to Customer Facing Teams in ensuring access and availability of resources to enable growth
Maintain current and accurate records
Manage transparency and access to internal teams for compliance
Liaise with Customer Facing Teams and Accounts to ensure that credit risk is in line with credit policy
Empower Customer Facing Teams to proactively ensure compliance and adherence to credit terms
Ensuring debtors control and accounting and finance department liaison
Managing legal and contractual compliance for managing market risk

Minimum Requirements: