Credit control jobs in Kenya.

Job Summary

Reporting to the Branch Manager, the job holder will be responsible for screening loan applications, evaluating members’ financial information, assessing risk ratios, and presenting approved or rejected loans to the Branch Manager, in accordance with loan policies and procedures and the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty.

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Academic Qualifications

• A University Degree in Business or related field from a recognized University.
• Credit Professional Certificate, CPA qualification an added advantage.

Experience

• Three (3) years relevant experience in a busy financial services environment.
• Knowledge, Skills and Attributes
• Good negotiation skills
• Good communication and interpersonal skills.
• Ability to build and maintain relationships with customers and other stakeholders
• Ability to write complex reports.
• Analytical skills.
• Analytical Credit risk assessment skills.

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Key Result Areas

• Ensuring customer satisfaction for the consumers of the services offered by the department
• Quality loan Portfolio growth.
• Repeat loan generation
• Credit monitoring and collections
• Reduction in delinquent loans.
• Improved customer satisfaction index.
• Rehabilitation of delinquent portfolio growth

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