Continual Service Improvement Specialist

Kcb Bank Kenya

Rest of Kenya | Full-Time | Banking / Financial Services

End date 26 Apr 2024


  • Ensuring assigned Problems are resolved within their SLA.
  • Updating and management of the Known Error Database KEDB
  • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. 
  • Coordinating major Problem review
  • Working with the Senior Manager Continual Service Improvement and Cross functional teams to identifying underlying causes of incidents and preventing recurrences.
  • Preparing change requests for the Senior Manager to eliminate known problems.
  • Minimizing the impact of unavoidable incidents.
  • Making temporary solutions workarounds available to incident management.
  • Ensure development of final solutions for known errors.
  • Analyze current technology practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems before they occur.

Academic & Professional


  • Bachelor’s Degree IT/Engineering    RQ
  • Professional Qualifications    ITIL Course, Project Management    RQ     
  • Masters Degree    MBA or MSC    AA     


Total Minimum No of Years Experience Required    

  • 4 years

Detail    Minimum No of Years    Need Type[1]

  • I.T Management    2    ES
  • Problem Management/ Continual Service Improvement    1    ES
  • Incident Management    1    ES
  • Project Management/Service Management Tools     1    DE

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