S
Branch Supervisor
Shining Hope For Communities
Rest of Kenya | Full Time | Consulting
End date 31 Jul 2024
Key Roles and Responsibilities:
Business Development
- Mapping and scoping the business opportunity within the Sacco environs, including profiling the business activities within the locality of the Sacco to identify potential business opportunities
- Packaging the right customer proposition in liaison with marketing & business development manager and other segment Heads
- Building understanding of the dynamics of the business community in the locality of the sacco as well as effective networks for business mobilization
- Compilation of a pipeline call list of potential customers to join the Sacco
- Customer calls to set up meetings with the potential customers with a view to establishing new sales opportunities for holistic solutions to the customers
- Ensure timely loan appraisals within set time limits and communicating feedback to members within acceptable timelines.
- Ensure timely and effective loan approval process within set limits, by presenting appraised loans for approval and approving the same in the system.
- Ensure timely and accurate disbursement of approved loans
- Ensure all loans forms processed, rejected, and deferred are kept safely and in member files
- In Liaison with the Credit team in the HQ, monitor all collaterals used as for loans and ensure they are adequate and well updated.
- Ensure effective communication and advise to members on loan matters/queries.
Operations
- Manage operational activities at the branch including resourcefulness of the staff
- Reconciliations of all branch accounts.
- Produce reports of monthly branch operations
- Ensure Processing of internal and external standing orders are properly done
- Through the FOSA Manager, make cash requisition from the bank as per demands and previous trends
- Verify the accuracy of the treasury cash movement throughout the Sacco
- Ensuring proper daily updating of the treasury register
- Ensure proper Handling of members’ enquiries and issues at the branch
- Champion loan recovery activities to ensure the branch meets its loan recoveries objectives in liaison with the Sacco Recoveries officer
Qualifications
- Bachelor’s degree in a business-related course.Banking/Commerce/Finance/Accounting, etc
- Membership in a professional body is desirable.
- A minimum of 5 years of working experience in a financial institution 3 years must be at supervisory or management level.
- Sound knowledge of Banking and Sacco laws and regulations.
Essential Skills and Key Attributes
- A person of integrity, a team player with effective communication skills.
- Strategic thinker with good commercial judgment and the ability to identify economic opportunities in changing environments and capitalize on them.
- Sound judgment and decision-making ability on lending across all sectors.
- Conversant with current trends in consumer banking with a strong commercial orientation.
- Customer-focused – striking a solid balance between external and internal customer orientation.
- Excellent leadership, interpersonal, and team management skills.
Functional Skills:
- Checking things
- Adopting practical approaches
- Meeting timescales
- Managing tasks
- Attention to details
Behavioural Competencies/Attributes:
- Upholding standards
- Interacting with people
- Team working
- Practice integrity and objectivity
- Inviting feedback