Workshop Manager/Team Leader Job. Mechanical Engineering Jobs In Kenya

REPORTS TO: Service Centre Manager

Position Overview:

The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient service delivery, optimal resource utilization, and high-quality customer service. This role includes managing staff, equipment, compliance, and reporting, while also supporting the achievement of sales and productivity targets.

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Responsibilities

• Receive and act on instructions from customer service staff regarding service and repair needs.
• Prepare accurate job cards aligned with the customer’s requested products or services.
• Ensure correct products and parts are obtained from the store prior to commencement of work.
• Instruct workshop personnel on specific tasks to be executed for each job.
• Allocate duties, tools, equipment, and other resources to workshop staff to ensure optimal efficiency and customer satisfaction.
• Cross-sell company products and services by promoting their benefits and offering complimentary vehicle inspections.
• Ensure all services are provided professionally and efficiently, maintaining high-quality standards.
• Monitor staff performance and task execution to drive improvements in productivity.
• Oversee the induction and training of new employees within the workshop.
• Track and support the achievement of workshop sales targets.
• Maintain and nurture positive relationships with customers, ensuring satisfaction and repeat business.
• Maintain and regularly update the inventory of all tools, equipment, and company assets used in the department.
• Ensure full compliance with Environmental Health & Safety regulations by all workshop staff.
• Report and appropriately manage any incidents or accidents occurring in the workshop.
• Oversee the maintenance and servicing of all company vehicles used in operations.
• Maintain detailed service records for all departmental equipment.
• Keep the Branch Manager informed of any operational challenges, resource needs, or performance issues within the department.
• Prepare and submit monthly reports including job card summaries, training activities, and equipment servicing logs to the Branch Manager.
• Oversee the proper and environmentally responsible disposal of scrap and/or contaminated items.
• Perform any other duties or responsibilities as assigned by the Branch Manager.

Key competencies needed for the Job:

• Diploma/Degree in Automotive or Mechanical Engineering
• 2 to 3 years of experience in a workshop or service management role.
• Proven leadership and team management capabilities.
• Strong understanding of workshop operations, safety standards, and customer service practices.

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How to Apply

Send application letter and CV to hr@topkingke.com

Deadline - 18th May 2025

Only shortlisted candidates will be contacted.