JOB SUMMARY

• Manage website updates and support online customer communication through social media platforms. Ensure the African Inspired website remains accurate, functional, and up to date while supporting smooth online operations.

KEY RESPONSIBILITIES:

• Upload and update product listings on the website pricing, images, descriptions, stock.
• Maintain website accuracy and functionality, including pages, links, and checkout flow.
• Support digital updates on social media platforms.
• Respond to customer requests on social media when required.
• Work closely with the Digital Communications Specialist to ensure aligned online messaging and updates.
• Recommend improvements to website and e-commerce platforms.
• Assist with website updates for launches, promotions, and collections.
• Perform basic troubleshooting and escalate technical issues when necessary.

REQUIREMENTS:

• Demonstrated experience managing or maintaining e-commerce
• websites and similar digital communication platforms.
• Experience with Shopify or similar platforms is an advantage.
• Design and content editing skills are an added advantage.
• Strong attention to detail.
• Comfortable working with digital tools and learning new systems quickly.
• Good written communication skills.
• Organized, dependable, and able to manage multiple tasks.
• Able to identify issues and take initiative to resolve or escalate them.