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Java House
Waitstaff

Java House

Nairobi | Full Time | Food Services

Closing in 1 week from now

Primary Purpose and Scope the Job Job Role-

  • To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure  a clean environment in accordance to Java service standards

Duties and Responsibilities:

  • Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
  • Handling customer interactions at various levels of customer touch points.
  • Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
  • Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
  • Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
  • Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
  • Collaborate with other team members to ensure a positive customer experience.
  • Ensuring there is enough change at all times.
  • Maintaining shift float money and ensuring no shortages.
  • Timely closure of counter variances.
  • Taking care of counter machines.
  • Present bills on time and accept payment.
  • Ordering of items in Vuka for the store.
  • Receiving of items from Food scape/ any other supplier.
  • Keying in of orders in the POS.
  • Receiving orders from the aggregator tabs
  • Packing and dispatching the orders to the guests
  • Table clearance and clean counters after guests have finished dining.
  • Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
  • Communicating any R&M or IT issues to the Area Manager.
  • Closing duties of the branch.

Job specifications:

Qualifications

  • Ability to work under pressure and long hours.
  • Ability to up sell and inform our guest on new menu product.
  • Must be a team player.
  • Must be customer-oriented.
  • Must have proper planning skills.
  • Must have Point of Sale skills.
  • Should have inter-personal skills.
  • Flexible and accommodative.
  • Must be result oriented, self-driven, articulate and pro-active.

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