Basic job summary:

• The jobholder is responsible for providing efficient, courteous, and professional food and beverage service to students, staff, and guests at university dining facilities and events. The Waitress ensures that dining areas are clean, well-arranged, and that meals are served in a timely and customer-friendly manner.

Duties & Responsibilities:

Food and Beverage Service

• Greet and attend diners courteously and take food or drink orders as required.
• Serve meals and beverages promptly and accurately according to university standards.
• Clear tables and reset them for the next service.

Customer Care

• Respond to customer inquiries and handle complaints or issues politely, escalating where necessary.
• Maintain a positive and welcoming dining environment for students, staff, and visitors.

Cleanliness and Hygiene

• Ensure cleanliness and proper arrangement of tables, chairs, cutlery, and service counters before and after meals.
• Adhere to hygiene and sanitation regulations during food handling and table service.

 Event Support

• Assist in the setup and service of special functions, meetings, or catered events as directed.
• Support buffet and banquet-style services by replenishing food items and maintaining presentation.

Stock and Inventory Support

• Inform supervisors of low-stock items such as condiments, napkins, and tableware.
• Assist in the proper handling and storage of service tools and utensils.

Minimum Academic Qualifications:

• Diploma or Certificate in Food & Beverage Service, or a related field from a recognized institution.

Experience:

• At least 1 year of experience in a similar role