Key Responsibilities:

• Cashiering i.e. Cash and cheque deposits, Loan repayment, withdrawals, Inhouse cheque transfers and cash balancing. Account opening for new customers as per KYC guidelines.
• General customer service.
• Loan appraisals in the absence of a credit officer.
• Office filing and record keeping.
• Marketing Sacco products in and outside the workplace.
• Receiving and solving customer complaints.
• Ensuring that customer accounts are updated with the necessary details.
• Daily journal posting.
• Answering calls from customers and ensuring that the caller is fully satisfied.
• Compliance with KYC and AML guidelines.
• Ensure accurate and timely reports are submitted to the branch manager.
• Any other duty assigned by the supervisor.

Ideal Job Holder Specifications:
Academic:

• Degree in business related field.
• Professional Certifications an added advantage.

Desired Work Experience:

• At least Two 2 years’ working experience.

Attributes:

• Excellent interpersonal Skills.
• Excellent Communication Skills.
• Strong analytical Skills.
• Good-decision making Skills.
• Good listener.