KEY RESPONSIBILITIES

• Evaluates and reviews all incidents and requests assigned for eventual resolution.
• Maintains resolution traction of system core functionality issues like in Loans module.
• Evaluates the Loans reports with a view to correcting exceptions using the embedded BSO tools.
• Ensures any emergent core issues are escalated and tracked appropriately,
• In liaison with Financial Reporting unit, perform analyses of any ad-hoc General Ledger mismatch exceptions.
• Analyzes and resolves all T24 2nd Level Requests duly assigned to the team.
• Works with the change stakeholders to ensure requisite core banking parameters are inputted in T24, after a change promotion.
• In liaison with other IT BSO team members, ensure the Account Statements repository is optimally functional.
• Works collaboratively with the business units and project teams on any core banking issues requiring cross-functional collaboration.

MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Particulars  Detail Specific Field or Qualification   Need Type4 

Education 

• Bachelor’s degree  Any IT related      RQ 

Professional   Qualifications  

• ITIL or any IT related     RQ 
• Master’s degree Any IT or Business related   AA 

Total Minimum No of Years Experience Required 

• 3 Years

Detail Minimum No of Years Need Type5

• Experience Area 1 – T24 Core Banking Systems      3 ES 
• Experience Area 2 – Credit OperationsAA, LD     2 ES 
• Experience Area 3 – IT Projects    2  ES 
• Experience Area 4 – Quality Assurance   2 ES 
• Experience Area 5 – Emerging banking Technologies   e.g. Mobile, Internet, Agency Banking   2  DE