Supervisor – Service Support, Southern Region, Customs House & Outstation - One Job. IT Jobs In Kenya

Job Summary

The jobholder shall be responsible for resolving incidents as 2nd line Service Support in line with Service Level Agreement

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Duties and responsibilities

• Resolve service requests and incidents within defined Service Level Agreement (SLA).
• Troubleshoot system and network problems, diagnose and solve both hardware and software faults.
• Configure, deploy, troubleshoot, repair, and maintain end user equipment and accessories.
• Setup and supports audio /visual equipment for presentations and other meetings.
• Establish good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
• Install & configure computer hardware operating systems and applications.
• Maintain and monitor computer networks and systems.
• Login the queries of end users in the incident management tool.
• Capture resolution details into the knowledge base system.
• Test and evaluate new technology.

Qualifications and Skills:

For appointment to this job, the candidate must have:

• A Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Intelligence management or relevant and equivalent qualification from a recognized Institution
• CompTIA A+, CompTIA N+, MCSE.
• Membership to a relevant professional body.
• Minimum of 3 years work experience in a similar role.

Demonstrate Technical proficiency in the following knowledge areas:-

• Microsoft Windows, MaCOS and application software.
• Help Desk Support, Ticketing Systems, Incident management and VPN Client.
• Computer hardware and software maintenance.
• Active Directory and Group Policies.
• Centralized services for printing, document sharing and controls.
• Configuration, Implementation and administration of Virtual Desktop Infrastructure (VDI).
• LAN troubleshooting and support.

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How to Apply

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