Supervisor, Business Application Support Job. IT Jobs In Kenya

Job Summary

The jobholder shall be responsible for troubleshooting system incidents, provide general support and train the business systems users and documentation of business requirements.

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Duties and responsibilities

• Collect, document and collate business functional requirements.
• Translate functional requirements into Business Use Cases (BUCs).
• Implement approved System Change Requests (SCRs).
• Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
• Provide basic training to system users.
• Provide general assistance to customers by addressing systems related issues and Troubleshoot minor incidents and system issues.
• Provide general reports to stakeholders.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science from a recognized institution
• Membership of ISACA professional body or any other relevant technical professionally recognized body
• ITI
• Certified Business Analysis Professional CBAP
• Minimum of 3 years work experience in a similar role.

Key Competencies

• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision.

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How to Apply

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