Specialist, Digital & Self Service Channels Job

Job Description

The primary responsibility is to provide support of the Bank’s Digital banking channels, Core banking and associated back end systems with a view to maintain high availability and excellent end user experience. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.

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Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology, Computer Science, Telecommunications, Electrical Engineering or technical related field
• Licences: Information Technology Information Library
• Cloud certifications are an added advantage e.g. AWS, Azure

Experience Required

• 3-4 years
• Solid experience in advanced support role within large/medium size organisations

Job Description

• The primary responsibility is to provide support of the Bank’s Digital banking channels, Core banking and associated back end systems with a view to maintain high availability and excellent end user experience. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology, Computer Science, Telecommunications, Electrical Engineering or technical related field
• Licences: Information Technology Information Library
• Cloud certifications are an added advantage e.g. AWS, Azure

Additional Information

Behavioural Competencies:

• Adopting Practical Approachesas
• Managing Tasks
• Meeting Timescales
• Team Working
• Examining Information

Technical Competencies:

• Application Knowledge for Support
• Knowledge Management Systems
• Process Management
• Product and Services Knowledge
• Solution Design & Enablement

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How to Apply

Click Here to Apply