Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Spa Therapist who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Deliver a variety of spa services body treatments, massages and facials in a safe and comfortable manner
• Maintain equipment and sample inventory of products
• Keep documentation and maintain clients' files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Familiarize yourself with emergency and evacuation procedures at the hotel
• Accurately and promptly fulfilling guest requests
• Understand and anticipate guest needs
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations

Qualifications

• Degree or a Diploma in Beauty or related courses
• 2 years previous experience in a similar role
•  Previous experience in a 5 star or Premium hotel in a similar position
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team
• Excellent planning & Organizational skills