This position requires a strong leader who thrives in a fast-paced retail environment, is highly organized, and has a proven track record of achieving results through effective team management and operational excellence.

Key Responsibilities

Sales & Profitability

• Achieve branch and individual staff sales targets consistently.
• Monitor sales activities including customer enquiries, quotations, and returns.
• Control branch costs and optimize resource utilization.
• Identify cost-saving measures and report on losses, damages, or variances.

People Management & Leadership

• Supervise and guide staff to deliver high performance.
• Manage attendance, staff schedules, leave, and overtime.
• Conduct probation, appraisal, and performance evaluations.
• Identify training needs and liaise with HR for capacity building.
• Coach staff on upselling, cross-selling, and customer engagement.
• Maintain staff motivation, grooming, and readiness with tools of trade.
• Resolve conflicts and foster a professional and respectful workplace.
• Showroom Management & Merchandising
• Ensure the showroom is fully stocked, attractively displayed, and aligned with merchandising standards.
• Conduct floor walks to check arrangements, stock-outs, and damages.
• Propose new display ideas and product requisitions based on trends.
• Rotate slow-moving items back to the warehouse to create space for fast-moving stock.

Compliance & Administration

• Oversee cashier operations, invoicing, and end-of-day reconciliations.
• Ensure compliance with SOPs in sales, stock handling, and deliveries.
• Ensure daily banking is done with no variances or mishandling.
• Monitor facility repairs, maintenance, permits, and licenses.
• Enforce HR and company policies within the branch.
• Submit accurate and timely weekly, monthly, and quarterly reports.

Stock Management & Pricing

• Conduct monthly stock takes and reconcile variances.
• Ensure correct product labeling, pricing, and availability.
• Monitor stock levels and requisition replenishments on time.

Customer Experience

• Maintain high standards of customer service excellence.
• Handle customer complaints and feedback promptly.
• Ensure timely delivery of goods and services.
• Develop initiatives to enhance customer experience and share best practices across branches.

Reporting

• Prepare and submit timely reports including sales performance, stock-outs, footfall, debtors, damaged/slow-moving items, and customer database updates.
• Share daily meeting minutes and sales notes with management.
• Ensure all reports are accurate, submitted before deadlines, and shared with the relevant stakeholders CEO/COO, Marketing, Procurement, etc..
• Perform any other duties as may be required from time to time.

Requirements

• Bachelor’s Degree in Business, Management, or related field
• At least 3–5 years’ experience managing a team in a retail environment.
• Minimum 2 years in a supervisory or assistant branch manager role.
• Proven ability to meet and exceed sales and profitability targets.
• Strong skills in stock control, merchandising, and branch operations.
• Proficient in MS Office Word, Excel, PowerPoint.