JOB PURPOSE

This role involves coordinating end-to-end service and maintenance workflows, managing spares and inventory, resolving field complaints, and ensuring smooth AMC execution and high customer satisfaction.

ROLES AND RESPONSIBILITIES

• Lead and manage day-to-day workshop operations for the repair of EVs, batteries, and related components.
• Supervise stores and warehouse functions including inward/outward material movement, stock accuracy, and part availability.
• Monitor the performance and uptime of QIS Quick Interchange Stations, ensuring regular maintenance and fault response.
• Plan and execute BP AMC service schedules, battery health checks, and preventive maintenance.
• Handle customer complaints and field issues by deploying service teams and ensuring timely resolution.
• Coordinate between workshop, field service engineers, and QIS technicians for seamless service delivery.
• Track inventory levels, generate requisitions, and ensure proper documentation of parts and consumables.
• Maintain service records, AMC logs, and QIS fault/repair history for reporting and audits.
• Conduct root cause analysis of recurring complaints and implement corrective actions.
• Ensure SOPs and safety protocols are strictly followed in all service and handling operations.
• Mentor and manage service technicians, warehouse assistants, and field engineers.
• Provide regular updates to the operations head on service metrics, field performance, and AMC status.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• Degree or Diploma in Mechanical, Electrical, or Automobile Engineering.
• 4–8 years of experience in service operations, warehouse supervision, or AMC handling
• Strong technical knowledge of EVs, batteries, QIS systems, and basic diagnostics.
• Experience managing teams across workshop, field, and stores operations.
• Familiarity with service documentation, warranty processes, and inventory control systems.
• Good communication, team leadership, and problem-solving skills.
• Proficient in using Excel, ERP/service management software, and mobile reporting tools
• Proficient in English and local language for field coordination