Job Summary

The primary purpose of the Network Administrator is to design and maintain the Networks and Computer Systems; support business users; install and configure computer systems; support business users; diagnose and solve network technologies faults.

Key Responsibilities

• Install and configure Software and Hardware.
• Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring.
• Quickly resolve any system failures and troubleshoots issues and outages.
• Upgrade systems with new releases and models.
• Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.
• Oversee system performance and report generation.
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Develop and execute backup and recovery plan.
• Maintaining the asset inventory for the DC.
• Manage Network servers and technology tools.
• Monitor performance and maintain systems according to requirements
• Participate in the design, setting up, implementation and testing business continuity and disaster recovery installations within the bank.
• Participate on onboarding and managing of Service level agreements with service providers or vendors
• Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security, Internal systems, cloud and network infrastructure; Microsoft related technologies: Windows Server, SQL; Virtualization technologies: VMware and Microsoft; Remote access solution support; Remote monitoring and management of system alerts and notifications
• Perform network assessments and security audits
• Planning and implementation of network security, including building firewalls, configuring IPsec VPN, applying cryptography, developing IT security policies, procedures and standards within the bank.
• Evaluations of hardware, software and peripherals equipment for LAN/WAN/MAN environment for procurement.
• Anticipate communication and network problems and implement preventative measures.
• Analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices.
• Monitor the system daily and respond immediately to security or usability concerns.
• Proof point administration. Storage administration & monitoring.
• Monitor & report performance of replication services between DC and DR sites.
• DR maintenance. Manage the configuration and operation of DC and DR servers.
• Support system upgrades and apply fixes/patches related to infra unit.
• Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank, and in case of any discrepancy report immediately to the Head of IT Applications.
• Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.

Key Relationships

Direct Reports to this Position

• None

Customers of this position

• All Departments in the Bank

Education, Knowledge, skills, and Experience required for this Role

• University degree in Computer Science / IT related field
• Certifications required for this role:
• Advanced Diploma in Telecommunication/electronics engineering.
• Cisco certified network professional
• A minimum of 3 years of proven experience as a Network Administrator or similar role
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Knowledge of CIS standard is must.
• Fluency in spoken and written English
• Good integrity, positive attitude, helpful, high commitment, competence and motivation
• Proven experience as a System Administrator or similar role
• Knowledge of system security e.g. intrusion detection systems and data backup/recovery
• Familiarity with various operating systems and platforms
• Writing skills: Ability to efficiently produce concise, organized reports.

Competencies required for this Role

Key

• Experience in network appliances e.g. Fortinet, Huawei, CISCO etc
• In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems
• Awareness and understanding of business requirements of IT.
• Willingness to keep up to date with developments in new technology.
• Commitment to continuing professional development CPD.

Interpersonal 

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability

• Capacity to influence decisions at various levels
• Communicates effectively