Job Specification
Duties and responsibilities

• Developing documentation of business systems according to user requirements and specifications;
• Installing and configuring business systems and solutions;
• Support automation of manual business processes;
• Maintaining application systems by identifying and fixing software bugs;
• Providing end user support and training users on effective and efficient use of ICT facilities;
• Installing, configuring and monitoring Local Area Network components;
• Administering and managing users in the Active Directory, e-mail server and User applications;
• Maintaining an up-to-date ICT equipment register and issuance register;
• Updating and maintaining the KDC website; and
• Ensuring Business continuity by performing regular data and application backups.
• Design, customize and maintain Microsoft Dynamics Navision while providing technical support and optimizing system performance;
• Monitoring the use of ICT hardware and reporting any faults for further action.

 Person Specification
For appointment to this grade an officer must have at least: -

• Diploma in Computer Science, Information Technology, Information Communication Technology, Software Engineering, Business IT or equivalent from a recognized institution.
• Cumulative service period of five 5 years relevant work experience, three 3 of which should be at the grade of Senior ICT Assistant or in comparable position
• Supervisory skills course lasting not less than two 2 weeks from a recognized institution
• Certification in Microsoft Dynamics Nav/Business Central
• At least any one 1 certifications from relevant professional bodies in either Microsoft Certified IT Professional MCITP, CISA, CISM, CGEIT or other equivalent qualifications from a recognized institution.
• Shown merit and ability as reflected in work performance and results
• Membership to an equivalent ICT professional body.