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The Coca-Cola Company
Senior Director Ii, Customer Management Lead, Africa

The Coca-cola Company

Nairobi | Full Time | Manufacturing / Production / FMCG

Closing in 17 hours from now

The role is expected to influence extensively across the African landscape, with focused priorities linked our long-range plans.

What You Will Do for Us:

Strategic Leadership & Growth:

  • Develop and execute a comprehensive strategy for both the Customer Management to achieve sustained growth and market penetration.
  • Deliver against annual business plans, ensuring targets for volume, revenue, and profitability are met.
  • Cultivate and manage relationships with key internal and external stakeholders, including bottlers.

Vertical Management:

  • Large Retailers: Strategize and implement effective go-to-market approaches across large retail chains to maximize shelf presence and sales.
  • Integrated Execution & Incubation: Oversee integrated execution plans and drive the incubation of innovative concepts and products.
  • QSR and On-Premise: Foster partnerships with Quick Service Restaurants and On-Premise accounts to boost sales and consumer engagement.
  • Travel Verticals: Ensure optimal product availability and visibility within Railways, Airways, and Roadways channels.

Operational Excellence:

  • Implement best practices for customer management, forecast accuracy, demand planning, and supply chain coordination.
  • Monitor performance metrics to ensure excellence in operational execution and customer satisfaction.
  • Drive continuous improvement initiatives to enhance efficiency and effectiveness across all verticals.

Leadership & Team Development:

  • Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration.
  • Mentor and coach team members to grow their competencies and career trajectories within TCCC.

Ecosystem Management:

  • Navigate the complex ecosystem of +30 bottlers, ensuring alignment with corporate objectives and seamless operational execution.
  • Facilitate effective communication and collaboration across bottlers to optimize resource allocation and market coverage.

Emerging Categories:

  • Drive the growth of emerging categories, including ARTD, identifying new opportunities and market trends.
  • Develop and implement strategic plans to launch and expand emerging category products successfully.

People Capability: 

  • Lead the development of overall organization capability.  Allocate resources human, financial etc. in a manner which maximizes and develops the leadership and functional capabilities, through building the knowledge, skills, work process and human capital.
  • Accountable for building organizational capability to execute the plans. 

Minimum Qualifications and Requirements:

  • 15-18+ years relevant business experience, among which min. 3 years in a Sr. Management role
  • Strong Customer/Commercial and/or Operations experience esp. in key Account management
  • Proven track record in delivering System results, dealing with Bottler partners, navigate crisis, challenging turnaround performance, beating competition and developing business capabilities
  • People manager with excellent leadership capability, able to work in a diverse cultural environment, highly efficient communicator and influencer at all levels
  • A solid appreciation and openness on leveraging digital capabilities to amplify work product outcomes and elevate KPIs.
  • Passionate about integrating culture and capabilities for the future of work.
  • Comfortable with a high degree of ambiguity to enable the individual to flex to the needs of key stakeholders to facilitate and adopt the change and culture change.

Core Capabilities Required for Role:

  • In depth understanding, practical experience in consumer goods business, operations, supply chain and production, finance, sales and people and org management, Customer handling experience
  • General management accountability with P&L responsibility
  • Experience of working in multi-cultural environments
  • Change Management: Prepare, equip, and support individuals to adopt change to drive organizational success.
  • Agile mindset with a way of working that empowers the system to collaborate to deliver valuable business results.
  • Strategic Priority Management: Adapt existing solutions to address emerging business opportunities.
  • Design Solutions: Strategic ability to address business problems and opportunities, in alignment with strategic priorities.
  • Data Driven Storytelling – Written & Oral: Creative way of consolidating data, analyzing for insight, and translating into a clear and compelling story.

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