
Senior Director Ii, Customer Management Lead, Africa
The Coca-cola Company
Nairobi | Full Time | Manufacturing / Production / FMCG
Closing in 17 hours from now
The role is expected to influence extensively across the African landscape, with focused priorities linked our long-range plans.
What You Will Do for Us:
Strategic Leadership & Growth:
- Develop and execute a comprehensive strategy for both the Customer Management to achieve sustained growth and market penetration.
- Deliver against annual business plans, ensuring targets for volume, revenue, and profitability are met.
- Cultivate and manage relationships with key internal and external stakeholders, including bottlers.
Vertical Management:
- Large Retailers: Strategize and implement effective go-to-market approaches across large retail chains to maximize shelf presence and sales.
- Integrated Execution & Incubation: Oversee integrated execution plans and drive the incubation of innovative concepts and products.
- QSR and On-Premise: Foster partnerships with Quick Service Restaurants and On-Premise accounts to boost sales and consumer engagement.
- Travel Verticals: Ensure optimal product availability and visibility within Railways, Airways, and Roadways channels.
Operational Excellence:
- Implement best practices for customer management, forecast accuracy, demand planning, and supply chain coordination.
- Monitor performance metrics to ensure excellence in operational execution and customer satisfaction.
- Drive continuous improvement initiatives to enhance efficiency and effectiveness across all verticals.
Leadership & Team Development:
- Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration.
- Mentor and coach team members to grow their competencies and career trajectories within TCCC.
Ecosystem Management:
- Navigate the complex ecosystem of +30 bottlers, ensuring alignment with corporate objectives and seamless operational execution.
- Facilitate effective communication and collaboration across bottlers to optimize resource allocation and market coverage.
Emerging Categories:
- Drive the growth of emerging categories, including ARTD, identifying new opportunities and market trends.
- Develop and implement strategic plans to launch and expand emerging category products successfully.
People Capability:
- Lead the development of overall organization capability. Allocate resources human, financial etc. in a manner which maximizes and develops the leadership and functional capabilities, through building the knowledge, skills, work process and human capital.
- Accountable for building organizational capability to execute the plans.
Minimum Qualifications and Requirements:
- 15-18+ years relevant business experience, among which min. 3 years in a Sr. Management role
- Strong Customer/Commercial and/or Operations experience esp. in key Account management
- Proven track record in delivering System results, dealing with Bottler partners, navigate crisis, challenging turnaround performance, beating competition and developing business capabilities
- People manager with excellent leadership capability, able to work in a diverse cultural environment, highly efficient communicator and influencer at all levels
- A solid appreciation and openness on leveraging digital capabilities to amplify work product outcomes and elevate KPIs.
- Passionate about integrating culture and capabilities for the future of work.
- Comfortable with a high degree of ambiguity to enable the individual to flex to the needs of key stakeholders to facilitate and adopt the change and culture change.
Core Capabilities Required for Role:
- In depth understanding, practical experience in consumer goods business, operations, supply chain and production, finance, sales and people and org management, Customer handling experience
- General management accountability with P&L responsibility
- Experience of working in multi-cultural environments
- Change Management: Prepare, equip, and support individuals to adopt change to drive organizational success.
- Agile mindset with a way of working that empowers the system to collaborate to deliver valuable business results.
- Strategic Priority Management: Adapt existing solutions to address emerging business opportunities.
- Design Solutions: Strategic ability to address business problems and opportunities, in alignment with strategic priorities.
- Data Driven Storytelling – Written & Oral: Creative way of consolidating data, analyzing for insight, and translating into a clear and compelling story.
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