JOB PURPOSE

The Security Coordinator is responsible for the leadership, oversight, and continuous improvement of all security and facility protection operations across RKJMS sites. The role ensures the safeguarding of company assets, employees, patients, visitors, and logistics operations through structured governance, risk management, outsourced security oversight, surveillance systems management, and emergency response coordination.

KEY RESPONSIBILITIES

• Security Leadership & Governance
• Provide strategic and operational leadership of all RKJMS security functions.
• Develop, review, and implement organization-wide security policies, SOPs, and compliance frameworks.
• Establish governance structures, reporting protocols, and accountability mechanisms.

Outsourced Security Management

• Oversee selection, onboarding, and performance management of third-party security providers.
• Manage contracts, SLAs, KPIs, and service standards.
• Conduct periodic performance audits and corrective action programs.

Facility Security & Closure Management

• Ensure all facilities, offices, wards, stores, and operational areas are secured daily.
• Implement end-of-day lockup verification procedures.
• Monitor access systems, perimeter fencing, gates, and alarm systems.

Surveillance & Control Room Operations

• Oversee CCTV, access control, and monitoring systems across all sites.
• Ensure real-time monitoring of facilities and fleet movement.
• Maintain system uptime, integrity, and data retention compliance.

Risk Management & Loss Prevention

• Conduct regular security risk assessments.
• Develop and implement loss prevention and fraud mitigation strategies.
• Lead investigations into theft, vandalism, breaches, and misconduct.

Logistics & Fleet Security

• Oversee security surveillance for patients, staff, and delivery operations.
• Implement secure transit and fleet monitoring procedures.
• Analyze incident trends and recommend mitigation controls.

Incident & Crisis Management

• Lead RKJMS emergency response coordination.
• Manage response to security incidents and critical events.
• Coordinate with police, fire services, medical response teams, and regulatory bodies.
• Conduct post-incident investigations and corrective actions.

Training & Capacity Building

• Design and deliver security awareness programs.
• Train outsourced security teams and staff on SOPs and emergency protocols.
• Conduct drills and simulation exercises.

Stakeholder Engagement

• Serve as primary liaison with law enforcement and regulatory authorities.
• Maintain working relationships with Police, DCI, County officials, and emergency agencies.
• Provide advisory support to Senior Management on security matters.

Infrastructure & Systems Management

• Oversee security infrastructure including CCTV, alarms, lighting, fencing, and access systems.
• Coordinate maintenance, system upgrades, and preventive measures.
• Ensure resilience against breaches and cyber-physical risks.

Reporting & Compliance

• Prepare monthly and quarterly security reports.
• Maintain incident logs and compliance documentation.
• Ensure adherence to legal, regulatory, and internal governance standards

Strategic Planning & Continuous Improvement

• Develop annual and quarterly security strategies aligned to RKJMS objectives.
• Drive continuous improvement initiatives and technology enhancements.
• Benchmark against industry best practices.

Safety & Security Culture

• Promote a culture of safety and security across the organization.
• Lead awareness campaigns and accountability initiatives.
• Embed security ownership across departments.

EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree, Diploma, or Professional Certification in:
• Criminology
• Security Management
• Risk Management
• Access Control / Surveillance Systems
• Professional certifications CPP, PSP, CISM, etc. are an added advantage.

EXPERIENCE REQUIREMENTS

• Minimum Five 5 years’ experience in security management.
• At least Three 3 years in a supervisory or leadership role.
• Demonstrated experience in:
• Managing outsourced security providers
• CCTV and control room operations
• Incident investigation and reporting
• Security systems management
• Experience with SCADA systems is an added advantage.

TECHNICAL & BEHAVIORAL COMPETENCIES

• Strong leadership and people management skills.
• High integrity and confidentiality standards.
• Advanced knowledge of security systems and access control technologies.
• Strong analytical and risk assessment capability.
• Excellent report writing and presentation skills.
• Crisis and emergency management expertise.
• Strategic thinking and execution capability.
• Strong stakeholder engagement and influence skills.

KEY PERFORMANCE INDICATORS KPIs

• Reduction in security incidents and losses.
• SLA compliance of outsourced security providers.
• CCTV uptime percentage.
• Incident response time.
• Audit and compliance rating.
• Completion of scheduled security drills and training.
• Closure compliance rate daily facility lockup verification.