Key Responsibilities:

Generating and Nurturing Leads:

• Proactively identify and pursue new sales opportunities through various channels, including referrals, community engagement, and local events.
• Distribute marketing materials and engage in local promotional activities to attract potential customers.
• Capture and qualify lead information accurately in the CRM system for follow-up.
• Follow up diligently on all assigned leads walk-ins, web inquiries, phone calls to move them through the sales pipeline.

Achieving Sales Targets Units Sold & Revenue Generated:

• Proactively engage with walk-in customers and follow up on leads to identify their needs and recommend suitable products/services.
• Conduct effective product demonstrations and articulate value propositions to prospective customers.
• Negotiate and close deals to meet or exceed weekly and monthly unit and revenue targets.
• Maintain an in-depth knowledge of the product, pricing, and promotional offers.

Customer Conversion:

• Develop and implement effective sales techniques to convert inquiries and leads into successful sales.
• Address customer objections and concerns professionally to move them through the sales funnel.
• Maintain accurate records of customer interactions and conversion outcomes.

Ensuring Customer Satisfaction:

• Provide excellent pre-sale and post-sale customer service, ensuring a positive customer experience.
• Actively solicit and respond to customer feedback e.g., through quick surveys or ratings.
• Resolve customer queries or escalate issues promptly to ensure customer satisfaction and loyalty.

Reporting & Administration:

• Accurately record all sales transactions, lead sources, and customer data.
• Provide regular reports on sales performance, conversion rates, and customer feedback to the Business Manager.

Qualifications

2 years of aggressive sales experience selling technology solutions in Kenya