Job Description

• Provide coordination and administrative service for the hotel sales team to assist with revenue generation of the hotel.
• Assist Director of Sales & Marketing in administrative work.
• Maintenance and management of data base.
• Maintain stock of printed materials, supply of corporate gifts and promotional items.
• Assist in the development and implementation of the Hotel sales / marketing plan to ensure all revenue goals will be met and exceeded.
• Handle incoming inquiries of guests on rates, products and coordinate these with sales team.
• Coordinate all familiarization and site inspections as required.
• Maintain filing systems – manual and electronic.
• Perform telemarketing to designated clients and receive clients coming to the hotel for business inquiries.
• Takeover / sell rooms and meeting facilities in the absence of sales team.
• Provide added value to the team by providing strong support both to sales and marketing department.
• Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.
• Maintains professional business confidentiality.
• Work in line with business requirements.

Qualifications

• To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
• To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff, and employees.
• Maintains professional business confidentiality.
• Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
• Flexible to adapt to sudden increase in working hours as per business needs