• The sales coordinator/administrator will support the sales team by coordinating daily sales operations, managing customer orders, and ensuring efficient administrative processes within the sales department.

Qualifications

• Bachelors degree or diploma in business administration, sales & marketing, Supply chain management, or a related field.
• Strong knowledge of sales administration processes, order processing, and customer relationship management.
• Proficiency in microsoft office suite excel, word, outlook and experience with erp or sales management systems. High level of accuracy and attention to detail in documentation and reporting.
• Knowledge of tender documentation and corporate client handling will be an added advantage.

Experience

• Minimum 5 years experience in sales
• Coordination, sales administration, or order management, preferably in
• Distribution, wholesale, or office supplies industry.
• Salary: kshs. 80,000 - 150,000 plus company benefits

Main responsibilities

• Coordinate and support day to day sales operations for office products & stationery distribution and other company product categories.
• Process customer orders, quotations, invoices, and delivery notes accurately and in a timely manner.
• Maintain and update sales records, customer databases, and inventory coordination with the warehouse Team.
• Monitor order fulfillment and follow up on deliveries to ensure customer satisfaction.
• Prepare periodic sales reports, forecasts, and performance
• Summaries for management.
• Liaise with procurement and logistics
• Teams to ensure product availability
• And timely dispatch.
• Handle customer inquiries,
• Complaints, and service requests professionally.
• Support the sales team with tender documentation, proposals, and contract administration when required.