Position Overview

• The Sales Assistant supports the retail or sales team by providing excellent customer service, assisting with product sales, and maintaining store presentation. This role is vital in ensuring customers have a positive shopping experience and that sales targets are met.

Key Duties and Responsibilities

• Greet and assist customers in selecting products that meet their needs.
• Provide detailed information about product features, benefits, and promotions.
• Operate point-of-sale POS systems to process transactions accurately.
• Handle customer inquiries, complaints, and returns professionally.
• Maintain store cleanliness, product displays, and stock organization.
• Assist in inventory management, including stock counts and replenishment.
• Support promotional activities and contribute to achieving sales targets.
• Collaborate with team members to ensure smooth store operations.

Qualifications and Experience

• Diploma in Sales or equivalent; further education in Business, Marketing, or Retail is an advantage.
• Basic knowledge of sales techniques and customer service practices.
• Proficiency in Microsoft Office and familiarity with POS systems.
• Strong communication and interpersonal skills.

Preferred Skills

• Previous experience in retail or customer service.
• Ability to upsell and cross-sell products.
• Problem-solving skills and adaptability in fast-paced environments.