The Sales and Relationship Manager is responsible for driving sales growth through the effective management of the sales team as well as the merchant and customer relations. This role requires a blend of personal touch, technical expertise, and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities:

Sales Strategy Development:

• Develop and implement effective sales strategies to achieve company goals and increase market share. 

Team Leadership:

• Manage, mentor, and train the relationship team, ensuring they are equipped with the necessary tools and knowledge to succeed. 

Customer Engagement:

• Engage with key customers to understand their requirements, provide product demonstrations, and deliver tailored solutions. 

Technical Expertise:

• Provide support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 

Market Analysis:

• Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 

Collaboration:

• Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 

Reporting:

• Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 

Product design

• Contribute ideas to product designs which give the organization a competitive edge. 

Partnerships

• Identify key partners in the industry and establish partnerships that offer value to the organization

Qualifications: 

• Bachelor’s degree in a relevant field. 
• Proven experience in technical sales or a related field. 
• Excellent communication and interpersonal skills. 
• Ability to analyze and solve complex technical issues. 
• Experience in managing a sales team is a plus. 
• Proficiency in CRM software and Microsoft Office Suite.