Role Objective

Our client, a leading hotel, is seeking a results-driven Sales & Marketing Manager

The successful candidate will be responsible for driving sales performance, leading marketing initiatives, managing strategic partnerships, and identifying new business opportunities. The successful candidate will combine market intelligence, leadership, and commercial strategy to achieve sustainable growth.

Core Duties and Responsibilities

• Conduct market research to Identify emerging market trends and new revenue opportunities
• Design and execute integrated sales and marketing strategies
• Manage all communications and ensure high quality experience, pre, during and post engagement.
• Maintain relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
• Lead digital marketing efforts, including social media, email campaigns, and website content.
• Manage the marketing budget and ensure cost-effective use of resources.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market
  position.
• Prepare regular reports on marketing and business development activities and outcomes.
• Oversee the production of marketing materials and ensure brand consistency.
• Formulate and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust strategies as needed.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators KPIs to track progress and achieve business objectives.
• Maintain and manage customer databases, communication schedules, and compliance with SLAs.
• Perform other administrative or strategic tasks as assigned by management.

  Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 5 relevant experience in the same role. 
• Proven track record of successful marketing campaigns and business development initiatives.

Key Competencies

• Strong leadership and team coordination skills
• Excellent communication and negotiation ability
• Strategic and analytical mindset
• High level of professionalism and integrity
• Results-oriented and self-driven
• Innovative and market-focused