Role Description

The primary role of the position is to maintain the highest standards of cleanliness, aesthetic appeal, and hygiene in guest rooms and public areas, ensuring a comfortable and welcoming environment that enhances the guest experience and upholds the establishment’s reputation.

Requirements & Qualifications
Level of Education

• Atleast Secondary School Education KCSE

Specialized training/professional qualification

• Atleast Certificate in Housekeeping and Laundry.

Relevant Job Experience

• Must have worked in a similar position for atleast one year.

Other competencies/skills/abilities required

• Must maintain at all times highest standard of hygiene standards.
• Must have good Planning and organization skills.
• Must be a team player.

Key Responsibilities

• Cleaning of guest rooms, meeting rooms, offices, cloakrooms and public areas as may be directed.
• Assist in the reception as porters to incoming and outgoing guests.
• Ensure the comfort of in-house guests and promote the security of guest property within the establishment.
• Ensure the safekeeping and proper maintenance of work equipment and materials assigned for facilitating the performance of duties in the department.
• Coordinate with the laundry department in efficient exchange of clean for dirty linen to and from rooms this includes guest clothing and rooms linen.
• Ensure the security of keys within his/her custody.
• Ensure safety and hygiene standards are maintained when performing cleaning services in all areas whilst adhering to cost.
• Maintain control of linen rooms, store rooms, and ensure adequate security and supply.
• Set up room/facilities for conferences, workshops and seminars.
• Be responsible for the proper scheduling of the laundry department, keeping in mind the forecast and daily occupancy.
• Observe standardized procedures in performing actual cleaning of all linen i.e. rooms and restaurant linen, guest cloths and staff uniforms within the establishment.
• Maintain clean well stocked linen shelves and ensure effective adequate supply of clean linen to all hotel outlets in time..
• Maintain up to date records of daily linen circulation.
• Receive, sort and process all guest laundry and ensure billing of all items received laundered, packaged and delivered to guest rooms in good condition.
• Implement fully the Jumuia resorts Strategic plan and SOPs