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Rose Avenue Group
Relationship Officer, Retail Banking (nairobi)

Rose Avenue Group

Nairobi | Full Time | Consulting

Closing in 1 week from now

Job Responsibilities

  • Financial
  • Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
  • Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
  • Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
  • Follow through promptly and meticulously on instructions given by the Relationship Manager.
  • Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
  • Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
  • Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
  • Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.
  • Customer
  • Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
  • Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
  • Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
  • Follow through promptly and meticulously on instructions given by the Relationship Manager.
  • Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
  • Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
  • Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
  • Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.
  • Internal Business Process
  • Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
  • Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
  • Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
  • Follow through promptly and meticulously on instructions given by the Relationship Manager.
  • Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
  • Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
  • Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
  • Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.

Other Requirements

  • Academic
  • Minimum of a Bachelor’s Degree.
  • Proficiency in Microsoft Office Suite.
  • Professional qualification in Customer Relationship Management and Sales & Marketing is an added advantage.

Professional Qualifications & Experience

  • Experience in Sales, Personal/Business/or Corporate Banking added advantage.

Desired Work Experience

  •  At least 2 years experience in banking

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