
Relationship Officer, Retail Banking (nairobi)
Rose Avenue Group
Nairobi | Full Time | Consulting
Closing in 1 week from now
Job Responsibilities
- Financial
- Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
- Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
- Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
- Follow through promptly and meticulously on instructions given by the Relationship Manager.
- Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
- Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
- Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
- Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.
- Customer
- Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
- Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
- Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
- Follow through promptly and meticulously on instructions given by the Relationship Manager.
- Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
- Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
- Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
- Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.
- Internal Business Process
- Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
- Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, etc.
- Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
- Follow through promptly and meticulously on instructions given by the Relationship Manager.
- Keep Relationship Manager informed of progress made on customer matters. Surface ‘bad news’, complaints, and claims quickly and transparently.
- Interact frequently and build strong internal working relationships with enabler departments to ensure that Turnaround times and SLA’s are adhered to.
- Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care, and being considerate of other team members.
- Establish and build knowledge and understanding of product and credit application processes to eliminate rework and ensure acceptable turnaround times for customers.
Other Requirements
- Academic
- Minimum of a Bachelor’s Degree.
- Proficiency in Microsoft Office Suite.
- Professional qualification in Customer Relationship Management and Sales & Marketing is an added advantage.
Professional Qualifications & Experience
- Experience in Sales, Personal/Business/or Corporate Banking added advantage.
Desired Work Experience
- At least 2 years experience in banking
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