Relationship Manager Job. Customer Service Jobs In Kenya

Purpose for the Job

To manage and nurture client relationships, ensuring high levels of satisfaction and trust, while driving long term business retention and identifying opportunities for organic growth.

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Duties and Responsiblities

• Develop and execute data-driven, client-specific strategies and tactical plans to deliver measurable value.
• Maintained deep knowledge of industry trends, regulations, and best practices to provide clients with timely and relevant insights
• Build and nurture long-term client relationships through regular meetings, technical advisories, and proactive resolution of service issues.
• Adhere to and recommended enhancements to defined client servicing framework by benchmarking industry best practices and analyzing performance matrixes.
• Intentional study and gain in-depth understanding of clients’ strategic objectives to tailor products and solutions that are aligned with their goals and operational needs.
• Drive client satisfaction by owning issue resolution from initiation to closure, ensuring transparent and timely communication.
• Maximized revenue per account by identifying and delivering additional services, ensuring high levels of retention and engagement.
• Identified cross-sell and up-sell opportunities while also sourcing new business through industry networking.
• Act as the primary liaison between clients, internal teams and respective underwriters to ensure consistent and integrated service delivery.
• Deliver effective account management, including performance reviews, policy renewals, and customized engagement strategies.
• Client debt management and ensuring compliance with credit terms and collaborating with finance to minimize risk.

Key Result Areas

The accountability areas are as follows.

• Quality Service.
• Client retention.
• Customer satisfaction.
• Meetings Attended.
• Key Competencies
• High analytic skills.
• Good communication skills.
• Good negotiation skills.
• Excellent broking skills.

Knowledge And Skills Required

The job holder must possess:

• At least 3 years’ relevant experience.
• Strong written and verbal communication skils.
• Report writing skills.
• Good people management skills.
• Organizational and analytical skills .
• Analytical and negotiation skills.
• PowerPoint presentation skills.

Professional and Academic Qualifications

• A bachelor’s degree in business, customer relations management or equivalent.
• Diploma in Insurance
• AIIK / ACII.
• Master’s degree

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How to Apply

Click here to apply