KEY RESPONSIBILITIES:

Managing and leading customer relations, both corporate and Retail.
Shari’ah compliant product sales and other cross sales of other basket products as per targets
Liaison with Relationship teams and Retail Branch network to grow the business
Risk Management to mitigate losses e.g. Frauds and revenue leakages.
Training and development of branch staff
Proper Documentation and administrations of Shari’ah compliant portfolios,
Managing PAR as per set targets.
Responsible for leadership, management, growth and maintenance of the SAHL book
Maintain and grow the existing SAHL customers through enhanced relationships
Achieve the set targets in terms of numbers and values for both liabilities and assets
Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience: