Principle Accountabilities

Client Relationship Management

• Develop and manage strong, long-term relationships with Microfinance Institutions, and other FIs.
• Conduct regular client engagements to understand evolving needs and provide appropriate banking solutions.
• Act as the primary point of contact for micro finance FI clients.

Business Development & Revenue Growth

• Originate and grow deposits, liability products, and fee-generating services from the FI segment.
• Identify and develop lending and non-lending opportunities e.g., trade finance, treasury solutions, digital collections, custody services.
• Drive cross-selling across the bank’s product offerings.

Risk Management

• Monitor portfolio performance and proactively mitigate risks.
• Ensure compliance with KYC/AML, onboarding, and periodic review requirements.

Market Intelligence & Strategy

• Stay abreast of regulatory, competitive, and market developments affecting MFIs and FIs in Kenya and the region.
• Advise internal stakeholders on trends, risks, and opportunities within the segment.
• Contribute to the formulation and implementation of the bank’s FI strategy.

Operational & Stakeholder Coordination

• Liaise with internal teams to ensure smooth execution of transactions and delivery of client solutions.
• Support onboarding of new clients and ensure efficient service delivery.
• Represent the bank at industry forums and client events as required.

Key Competencies and Skills

Technical competencies

• Strong understanding of the Kenyan and regional MFI landscape.
• Knowledge of banking products and services for institutional clients.
• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical and credit assessment capabilities.
• High ethical standards, integrity, and professionalism.
• Willingness to adapt to changing business needs and deadlines.
• Must be a self-starter and have an appreciation of business growth and priorities
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills with the ability to multi-task
• Proficiency in MS Office MS Excel and MS PowerPoint, in particular

Minimum Qualifications, Knowledge and Experience

Academic and Professional

• Bachelor’s degree in Finance, Banking, Business, Economics, or a related field from recognized institution by Commission for University Education
• MBA/CPA/CFA/AKIB is an added advantage

Experience

• Minimum of 4 years’ experience in banking or financial services, with at least 2–3 years managing relationships in the MFI or broader FI space.
• Proven track record in business development, client management, and financial analysis.
• Sound working knowledge and understanding of general banking regulations and practices.