RECEPTIONIST – KET 8 ONE 1 POSITION REF: KET/5/1C/40/129/VOL II – B 02/2025 ON PERMANENT & PENSIONABLE TERMS

Reporting to the Corporate Communications Officer- Customer Care

 Job purpose

This Job is responsible for providing excellent customer service at the Company’s entry point.

 Key Responsibilities;

• Manning and guarding of all receptions at the Head Office;
• Maintaining a record of all activities at other receptions within the Head Office;
• Receiving walk-in visitors;
• Checking them in via the Visitors Management System;
• Directing visitors to the relevant offices;
• Drafting quarterly customer service reports;
• Conducting in-house customer service training and reporting on the same;
• Ensuring all receptions are presentable and well stocked with updated IEC materials;
• Managing the main switchboard;
• Receiving and escalating complaints to the Customer Care Officer;
• Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;
• Undertaking the translation of service charter into special formats;
• Distributing the Company’s IEC material and updating the log sheet;
• Executing customer Service week and decorations for receptions for Christmas season;
• Updating the Corporate database;
• Providing necessary information for Customer Service Survey;
• Undertaking the customer care program.

Qualifications & Skills required

• Diploma in Communications, Journalism, Public Relations, Marketing, OR related field from a recognized institution;
• Relevant professional qualifications/ certification;
• A minimum of four 4 years relevant work experience.