KEY DUTIES & RESPONSIBILITIES

• Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
• Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
• Book, schedule, and reschedule patient appointments and procedures using the relevant hospital systems.
• Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records EPR or patient administration systems.
• Strictly adhere to data protection and confidentiality policies when handling sensitive patient information.

REQUIRED SKILLS & QUALIFICATIONS

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.
• Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered.
• Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems e.g HMIS, Medisoft, or Health Information Systems.