
Quality & Learning Manager
Corporate Staffing Services
Nairobi | FULL_TIME | Hotel
Closing in 6 days from now
Quality & Learning Manager Job
Job Summary
- Specializes in performance development and learning delivery of brand and service-related topics to support the hotel’s human capital development strategy.
- Plans and executes key learning delivery and leadership development activities.
- Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders.
- Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate.
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- Monitors compliance of all required training, including training programs for new hires, brand training initiatives, brand related learning audits/checks and working directly with DHR as well as Heads of Departments to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.
Qualifications
Education and Experience
- 4-year degree from an accredited university in Human Resources, Business Administration, or related major.
- Prior work experience in hotel-based Training, Generalist role or Human Resources Manager role.
- Brand Trainer Certified (Marriott) or an equivalent in adult learning/platform skills certification (external).
- Multi-lingual experience an added advantage.
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How to Apply
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