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Platinum Advisory Consulting
Platform Support Assistant

Platinum Advisory Consulting

Nairobi | Full Time | Consulting

Closing in 1 day from now

Key Responsibilities

  • Assist in creating, editing, and maintaining sample code, SDKs, and reference implementations.
  • Test and validate code examples for clarity, accuracy, and reliability.
  • Contribute to repository management e.g., GitHub, version control, and release notes.
  • Draft and update how-to guides, FAQs, technical articles, and internal documentation.
  • Help maintain the developer documentation portal and track content updates.
  • Perform usability testing of developer tools and documentation to identify pain points.
  • Gather and summarize feedback from internal teams or external developers to inform improvements.
  • Monitor bug reports, support tickets, and feedback from technical implementers.
  • Help triage technical support issues and route them to the appropriate internal team or individual.
  • Maintain tracking logs for documentation updates, feedback received, and issues resolved.
  • Assist in the preparation and delivery of technical webinars, tutorials, and workshops for RESPECT implementers.
  • Support logistics such as slide preparation, live demos, recordings, and Q&A support.
  • Monitor support tickets and community questions; help triage or resolve issues.
  • Maintain tracking logs for technical feedback, requests, and resolutions
  • Collaborate with support, engineering, and product teams on improvements.
  • Support testing and documentation of interoperability bridges and APIs.
  • Assist in validating integration tools and aligning with relevant standards.

Qualifications & Competencies:

  • Degree in Computer Science, Information Technology or related field or equivalent experience.
  • 2–5 years of experience in a technical support, developer relations, or documentation role is preferred.
  • Candidates across Africa are encouraged to apply
  • Prior experience working in EdTech, nonprofits, or open-source projects is a plus.
  • Basic proficiency in one or more programming languages e.g., Python, JavaScript, or Java.
  • Familiarity with Git and GitHub or similar version control tools.
  • Basic understanding of software development workflows, APIs, and SDKs.
  • Strong technical writing and content formatting skills in English.
  • Comfort working with platforms like GitBook, or documentation CMS tools.
  • Detail-oriented and organized with a proactive mindset.
  • Curious and eager to learn new technologies and improve user experience.
  • Strong communicator, especially when explaining technical concepts to diverse audiences.
  • Mission-aligned with a strong interest in education, narrowing the digital divide, and digital public infrastructure for the public good.

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