
Platform Support Assistant
Platinum Advisory Consulting
Nairobi | Full Time | Consulting
Closing in 1 day from now
Key Responsibilities
- Assist in creating, editing, and maintaining sample code, SDKs, and reference implementations.
- Test and validate code examples for clarity, accuracy, and reliability.
- Contribute to repository management e.g., GitHub, version control, and release notes.
- Draft and update how-to guides, FAQs, technical articles, and internal documentation.
- Help maintain the developer documentation portal and track content updates.
- Perform usability testing of developer tools and documentation to identify pain points.
- Gather and summarize feedback from internal teams or external developers to inform improvements.
- Monitor bug reports, support tickets, and feedback from technical implementers.
- Help triage technical support issues and route them to the appropriate internal team or individual.
- Maintain tracking logs for documentation updates, feedback received, and issues resolved.
- Assist in the preparation and delivery of technical webinars, tutorials, and workshops for RESPECT implementers.
- Support logistics such as slide preparation, live demos, recordings, and Q&A support.
- Monitor support tickets and community questions; help triage or resolve issues.
- Maintain tracking logs for technical feedback, requests, and resolutions
- Collaborate with support, engineering, and product teams on improvements.
- Support testing and documentation of interoperability bridges and APIs.
- Assist in validating integration tools and aligning with relevant standards.
Qualifications & Competencies:
- Degree in Computer Science, Information Technology or related field or equivalent experience.
- 2–5 years of experience in a technical support, developer relations, or documentation role is preferred.
- Candidates across Africa are encouraged to apply
- Prior experience working in EdTech, nonprofits, or open-source projects is a plus.
- Basic proficiency in one or more programming languages e.g., Python, JavaScript, or Java.
- Familiarity with Git and GitHub or similar version control tools.
- Basic understanding of software development workflows, APIs, and SDKs.
- Strong technical writing and content formatting skills in English.
- Comfort working with platforms like GitBook, or documentation CMS tools.
- Detail-oriented and organized with a proactive mindset.
- Curious and eager to learn new technologies and improve user experience.
- Strong communicator, especially when explaining technical concepts to diverse audiences.
- Mission-aligned with a strong interest in education, narrowing the digital divide, and digital public infrastructure for the public good.
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