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Corporate Staffing Services
Operations Manager At Cemes Job

Corporate Staffing Services

Nairobi | Full Time | Admin

Closing in 4 days ago

Operations Manager at Cemes Job

The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity.

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Duties & Responsibilities

  • Carry out opening duties by checking emails, heading team briefs and assigning employees their tasks for the day.
  • Communicate to staff on any issues that require feedback from Cemes-HQ as received.
  • Submit daily branch performance reports to the Area/Franchise Managers.
  • Supervise and manage staff at the branch level and ensure their performance targets are met.
  • Manage office operations such as rent payments, permits, petty cash and any other payment.
  • Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
  • Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
  • Train and coach new staff so that they understand company products and services.
  • Oversee and monitor the performance of staff portfolios.
  • Interview loan applicants and approve loans (investor) after proper assessment by the credit committee.
  • Analyze the market and advise on risks and how to mitigate them.
  • Assess local market conditions and identify current and prospective opportunities.
  • Ensure branch goals and targets are met.
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
  • Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Network to improve the presence and reputation of the branch and company.
  • Stay abreast of competing markets and provide reports on market movement and penetration.
  • Market the branch within the community to attract business.
  • Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system.
  • Any other duty assigned by your supervisor.

Skills & Experience

  • Bachelor's degree in a business-related course.
  • Prior supervisory or leadership experience in financial services for at least 2 years to motivate and guide a team.
  • Strong understanding of microcredit principles, credit risk assessment, and financial acumen.
  • Excellent communication skills and customer service orientation.
  • Analytical skills for evaluating financial data and ensuring compliance.
  • Ability to develop and implement sales strategies while managing multiple tasks.
  • Proven experience in microfinance, microcredit or financial institutions.
  • Experience in credit risk management and loan portfolio quality assurance.
  • Experience in ensuring regulatory compliance and adherence to policies.
  • Demonstrated success in driving sales and managing client relationships

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How To Apply

Click here to apply

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