The Role

We are looking for an Operations Manager based in Nairobi, who will own and lead core operational functions including, regional service delivery elements, operational escalations, KPI performance and service recovery processes.

Toll is proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa clients. These services support the medical assessments and subsequent travel to Australia. As an Operations Manager, you will lead a team of logistics staff who operate in the field, including those who are airport based to ensure that services are delivered effectively and appropriately.

As a senior member of the regional team, you will directly support the Regional Manager with overall Assisted Passage Program deliverables and be a recognised 2IC supporting your region.

About Toll

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries. We are proudly part of Japan Post. – www.tollgroup.com

Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.

ABOUT YOU

• Comprehensive awareness of Refugee & Humanitarian resettlement operations and/or the delivery of services to refugees in long term host country environments.
• Experience with leading case management & service delivery teams in large organisations in cross border environments.
• Experience with identifying and resolving service delivery issues or failures.
• Broad experience working within global organisations (commercial or non-profit) including the management of client deliverables.
• Practical experience of leading operational teams in the delivery of support services to refugees.
• Practical experience of managing risks and implementing strategies to mitigate those risks.
• Previous experience in delivering services within a Child Safeguarding Framework.
• Current or previous experience at leading, motivating and managing diverse teams across multiple locations.

BE CONNECTED

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in Kenya and be prepared to undertake pre-employment checks including a criminal history check and medical.