Operations Manager Job. Customer Care Jobs In Kenya

Where You’ll Work: The Athena Hub Model

We operate through a system of regional Hubs: vibrant, in-person communities designed to deliver exceptional service, deepen collaboration, and accelerate careers. This role is part of our Nairobi Hub, and you must live within 80km to be eligible.

About the Role

As an Operations Manager (OM), you’ll lead a high-performing pod of Executive Partners and ensure that every client relationship delivers on the promise of the Athena membership: expanded capacity, sharper execution, and more meaningful lives. This role blends relationship strategy, operational leadership, and coaching to deliver a best-in-class experience for both.

You’ll support clients who are:

• Founders scaling venture-backed startups
• Investors and operators running high-performing teams
• Public figures and creators with thriving platforms
• Leaders balancing big ambitions and full lives

Education & Experience Requirements

• At least five (5) years of client relationship, customer care and people management experience
• At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.

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How to Apply

Click here to apply