Officer – Sales and Service Job. Banking Jobs In Kenya

Job Purpose

Provide timely, friendly, and error-free services to all customers to meet their needs by achieving the assigned sales and service objectives/standards within the established time frame.

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Key Responsibilities

Business Growth

• Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, cross-selling and referrals.
• Migrate customer transactions from the branches to low-cost electronic channels to lower Branch Operational costs.

Customer Service

• Provide customers with competent, timely and error-free services in account opening and account management (Assets & Liability products, after sales etc.) to ensure high levels of service and customer satisfaction
• Consistently meet and exceed service standards set for the customer services.
• Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

• Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
• Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.

Internal Process

• To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
• To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
• Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.
• Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.
• Maintain effective relationships with supervisors and peers and provide support whenever it is required.
• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Job Specification

Education

• Minimum Bachelor’s degree

Training Skills

• Commercial Market knowledge
• Relevant Product Knowledge
• Computer skills

Work Experience

• Minimum 2 years’ Banking experience in a similar role

Competencies

• Good communication & interpersonal skills
• Selling / cross selling Skills
• Team Orientation
• Understanding of Sharia Banking principles will be an added advantage.

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How to Apply

Send your CV and cover letter to careers@dibkenya.co.ke by Wednesday, 16th April 2025, Quoting JOB TITLE– as the Subject of the email application. Canvassing will lead to automatic disqualification.