Job Description

• This role is required to work overnight from 11pm to 7.30am the next day.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
• Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit Day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required.
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
• Supervision of night services including room service, OTS and porter services, ensuring guest arrivals and departures are as efficient as possible.
• Management of the security and safety of both hotel guests and employees
• Be carrying our Night Manager responsibilities in absence of the Night Manager
• Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
• Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.

Qualifications

• Previous experience in Front Office operations or finance at a supervisory level
• Diploma or Degree from a recognized institution in a related field.
• Strong leadership and interpersonal skills.
• High level of integrity and professionalism.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive and results-oriented mindset.