Responsibilities

Responding to customer enquiries and complaints;
Obtaining and evaluating all relevant data to handle complaints and inquiries; and
Recording details of comments, enquiries, complaints and actions taken.
Distributing marketing materials;
Participating in marketing events;
Ensuring the safekeeping of marketing promotional materials;
Undertaking daily administrative tasks on customer service;
Monitoring and updating social media platforms;
Answering phone calls from customers and responding to customer inquiries and complaints;
Providing customers with the service and product information;
Completing call notes and call reports as necessary and updating them in the system;

Education Requirements

Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;

Knowledge Requirements