KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

Business Development & Growth

• Support new business acquisition through proposal development, tenders, and presentations.
• Partner with the business development team to structure competitive and differentiated medical solutions.
• Identify cross-selling opportunities across Zamara’s broader risk, insurance, and pension offerings.
• Contribute to thought leadership on medical insurance trends, SHA integration, and healthcare financing in Kenya.

Client Relationship Management

• Develop and maintain strong relationships with key decision makers and HR teams.
• Ensure high levels of client satisfaction and retention.

Advisory and Technical Support

• Provide expert advice on benefit design, market benchmarking, and underwriting options.
• Liaise with underwriters to structure optimal medical insurance solutions.
• Interpret policy terms and guide clients on exclusions, claims procedures, and provider access.

Market Intelligence and Reporting

• Monitor competitor activity, pricing trends, and innovation in medical insurance.
• Generate periodic performance reports and pipeline forecasts.

People Leadership

• Lead, coach, and develop the BD teams.
• Set clear performance objectives and conduct regular performance reviews.
• Build a high-performance, client-centric culture focused on accountability and continuous learning.

The following experience is preferred:

KEY SKILLS & COMPETENCIES 

• Strong technical knowledge of medical insurance products.
• Excellent negotiation and stakeholder management skills.
• Financial and analytical capability, including claims and loss ratio analysis.
• Client advisory and presentation skills, including engagement with senior executives.
• Leadership, people management, and team development capability.
• Strong understanding of the Kenyan healthcare and insurance market.

QUALIFICATION & EXPERIENCE 

• Bachelor’s degree in insurance, Actuarial Science, Business, Finance, or a related field.
• Professional qualifications such as ACII, AIIK, LOMA, or equivalent are highly desirable.
• Minimum of 7 –10 years’ experience in medical insurance brokerage, underwriting, or healthcare benefits management.
• Demonstrated leadership experience managing teams and complex client portfolios.