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FlyFlat
Luxury Travel Concierge

Flyflat

Nairobi | Remote | Aviation / Airline

Closing in 4 days from now

Responsibilities:

Client Engagement & Luxury Travel Support

  • Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
  • Provide white-glove customer service tailored to VIP travelers.
  • Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
  • Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.

Operations & Collaboration

  • Work closely with Concierge I team members and Sabre agents to fulfill client requests.
  • Maintain and optimize affiliate relationships and balances.
  • Process billing, credit card payments, authorizations, and refunds.
  • Collaborate with the accounting team on end-of-month billing and reporting.

Process Improvement & Brand Development

  • Enhance customer service workflows, ensuring a consistently exceptional client experience.
  • Improve internal process documentation and training materials to streamline operations.
  • Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.

Qualifications

  • Passion for international travel and luxury experiences.
  • 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
  • Strong customer service and communication skills, with an ability to manage VIP clients.
  • Highly responsive to emails, WhatsApp, and Telegram messages.
  • Ability to work independently and handle high-pressure situations.
  • Strong analytical ability, attention to detail, and proficiency with analytical tools.

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