What you would be expected to do:

Last mile task completion

•  Conduct customer installations, cylinder exchanges, meter exchanges, uninstallations/repossessions, and in-house LPG maintenance/service events.
•  Deliver LPG products to customers safely, efficiently, and on time.
•  Provide exceptional customer care by addressing inquiries, resolving issues, and ensuring a positive customer experience during in-home task completion
•  Adhere to LPG handling and transportation safety procedures
•  Report and document any incidents, near misses, or safety concerns.

Customer Training and Safety Audits

•  Onboard and train customers on LPG usage during installations
•  Perform on-site safety audits at customer’s homes or businesses to minimize cooking-related risks.

Stock management

•  Ensure zero loss of stock between the shop and the customer.
•  Maintain LPG mass balance accuracy.

Team Collaboration

•  Work closely with the Last Mile, Sales, and Risk teams to optimize LPG performance and support a positive work environment.

You might be a strong candidate if you:

Competencies

• Basic understanding of LPG, safety, and regulatory requirements
• High level of attention to detail and commitment to safety
• Customer-focused and problem-solving approach mindset
• Ability to manage time effectively
• Strong reading comprehension and verbal communication skills.

Experience & Qualifications

• Ability to operate a motorcycle
• Valid motorcycle driving licence Mandatory
• 1 year of experience in a delivery, customer engagement, or related role
• Utmost professionalism while interacting with customers in their homes 
• Strong organization and time management abilities
• Reliable, trustworthy, and responsible
• Team player, self-driven, proactive, friendly, communicative & open to learning, and feedback
• Able to set and meet targets, structured approach to running operations 
• Experience working within an informal settlement is a plus
• Familiarity with route planning and customer scheduling, or customer management is a plus
• Basic first aid and fire safety training is a plus