The role holder will focus on three key aspects of Last Mile Distribution. The first will be to conduct last mile service task that include delivery and exchange of LPG cooking equipment. Second, the depot executive will be identifying, onboarding, training and auditing staff and independent contractors to support a great last mile customer experience. Third, the executive will be accountable for all stock movements in and out of the depot.

What you would be expected to do:

Last mile task completion

•  Conduct customer installations, cylinder exchange, meter exchanges and in house service events
•  Ensure people and transport are available to complete deliveries
•  Regular audits of completed events and inspections to identify and address any issues or discrepancies promptly

Last Mile team management

•  Onboard and train last mile staff and independent contractors
•  Development of a motivated and engaged team through coaching, feedback, and recognition
•  Provision of comprehensive in-field training and field coaching of installers to enhance their product knowledge and job skills. 
•  Evaluation of training effectiveness through assessments and feedback from team members
•  Continuous development of staff through ongoing training sessions

Stock management

•  Accurate tracking of inventory levels to prevent overstocking or stockouts. 
•  Minimization of inventory loss through effective loss prevention measures. 

Depot compliance 

•  Ensure depot meets  all relevant LPG regulations and guidelines related to stock management and retail operations 

You might be a strong candidate if you:

• Ability to operate a motorcycle 
•  Certificate or diploma in business or other related course or related experience
• 1 year relevant experience 
• Utmost professionalism while interacting with customers in their homes 
•  Strong organization and time management skills 
• Reliable, trustworthy 
• Team player 
• Friendly, communicative & open to learning, feedback
• Self-driven, proactive 
• Able to set and meet targets, structured approach to running operations 
• Experience of working within informal settlements 
• Strong reading and verbal skills