Minimum Requirements

• A Business-related Degree from a recognized University.
• Minimum of CPA Part 2
• At least two 2 years’ experience in a similar position
• Qualification in credit management CCP and knowledge of Navision / proficiency in Ms Office with emphasis on Excel are an added advantage

Duties & responsibilities

• Monitor repayment schedules and follow up with members to ensure adherence to agreedupon terms
• Contact delinquent members via phone, email or in person to discuss overdue loans.
• Negotiate repayment plans and arrangements tailored to members’ financial situations
• Maintain accurate and detailed records of all interactions with delinquent members
• Prepare and submit regular reports on recovery progress, including updates on outstanding debts, collections made and recovery rates
• Provide prompt and courteous assistance to members
• Address member inquiries related to loans recovery
• Co-ordinate with external debt collection agencies to escalate recovery efforts
• Ensure compliance with internal policies, procedures and regulatory requirements throughout the debt recovery process
• Identify and report potential risks or issues that may impact loan recovery operations

Job Competencies

• Excellent communication and negotiation skills
• Basic understanding of credit recovery principles and practices
• Detail-oriented with a focus on accuracy
• Good interpersonal skills
• Ability to work with strict targets and deadlines