Key Responsibilities

• Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
• Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
• SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth SSoT, reducing reliance on tribal knowledge or outdated material.
• Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
• Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
• Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
• Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
• Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
• Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.