Key Accountabilities

• Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
• Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥98% accuracy in reservations.
• Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
• Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
• Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
• Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
• Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision making.
• Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
• Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
• Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
• Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate <24 hours.

Requirements

Academic Qualifications and Experience

• Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.
• Short courses or certifications in Tour Operations, Travel Consultancy, or GDS systems Amadeus, Galileo,Sabre are an advantage.
• 3.5 years of experience in tour operations, travel consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.
• Exposure to group travel coordination, itinerary planning, or corporate travel is desirable.
• Familiarity with GDS platforms, online booking tools, or CRM systems is preferred.